Cancellation Policy
A cancellation must be made in writing. The timing of cancellations is guided by Indian Standard Time. Our cancellation policy applies when the cancellation of a trip or tour is due to no fault of our own. In other words, Prayag Asia. has made all the required and necessary arrangements and reservations for your trip.
Please note: On our Bike tours the local tour operators that bring us the bikes have a cancellation policy that is different from our cancellation policy. The most stringent policy is listed below. Therefore, if you need to cancel a trip, the cancellation policy applied to you may actually be less than listed below. Upon request, we are more than happy to send the cancellation policy that would be applied to your reservation.
CANCELLATION FEES ARE PER PERSON AS FOLLOWS:
- After reservation: up to 20% of total price
- 151 – 180 days before tour date: 25% of total price
- 121 – 150 days before tour date: 35% of total price
- 91 – 120 days before tour date: 50% of total price
- 61 – 90 days before tour date: 75% of total price
- 31 – 60 days before tour date: 88% of total price
- 0 – 30 days before tour date: 100% of total price
CANCELLATION FEES FOR BIKE TOURS AS FOLLOWS:
- 181 + days before tour date: up to 20% of total price
- 151 – 180 days before tour date: 50% of total price
- 121 – 150 days before tour date: 65% of total price
- 91 – 120 days before tour date: 80% of total price
- 61 – 90 days before tour date: 85% of total price
- 31 – 60 days before tour date: 90% of total price
- 0 – 30 days before tour date: 100% of total price
Please note: If there is failure to collect cancellation fees, we reserve the right to charge the credit card provided with your booking request.
Any cancellation request received after 4 pm on Friday will take effect the following Monday.
Cancellations received by email do not take effect until the following business day and follow the Indian Holiday calendar. If your cancellation is received on a Indian holiday, it will not go into effect until the next business day.
* Private or custom trips have additional conditions. Ask for details.
CHANGES IN BOOKINGS
To ensure a reservation on a tour departing in 65 days or less, full payment is required at time of booking.
Any change made in your reservation once submitted to us (this includes, but is not limited to, any change made in names, meals, dates, room selection, any additional night(s) needed or retracted and so on) is subject to a Rs.2000 fee per change.
Above changes must be made 65 days prior to travel date, otherwise, other fees may apply.
Upon confirmation of your reservation, Prayag Asia. will email out a travel packet (only one per room/cabin/family) about 3-4 weeks prior to tour departure that includes information on local travel, hotel accommodations, travel insurance and so on. Obtaining travel and cancellation insurance is optional, but provides excellent coverage in case of tour cancellation, accidents and so forth.
Prayag Asia. retains the right to cancel a tour or trip under any circumstances. Should a tour or trip be canceled, then you will be informed of this decision within 30 days (and at the least, 15 days) prior to departure of your trip or tour. Information regarding any of our trips or tours is subject to change, and we reserve the right to make changes should it become necessary.
Prayag Asia. does not own or operate any of the suppliers of services or accommodations for your trip or tour. As a result, Prayag Asia. is not responsible for any negligent or willful act or failure to act of any such supplier or of any other third party over whom Prayag Asia. has no control. Prayag Asia.’s responsibility is strictly limited. To read more about this, please click on our Disclaimer page.
CANCELLATION BY THE COMPANY
In case if any Tour is canceled from the Company’s end before commencement of the Tour, then the full refund of amount paid by the guest will be made within 7 working days of cancellation of the tour by cheque only. Alternatively, the guest can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company’s future tour.
In case of any Tour is canceled by the Company after commencement or during the Tour due to rare circumstances such as but not limited to floods, landslides or other acts of Force Majeure, the Company reserve the right to cancel the remaining Tour on short notice. No legal right shall be constituted thereof in such situations. The same applies for officially ordered – previously not announced – repair work on locks or bridges or in case of undeserved breakdown of engine or power unit. The Company will issue an appropriate Refund Voucher redeemable for booking other Holiday Packages. HOWEVER, any credit card processing fees that you incurred will not be refunded.
Every effort has been made by Prayag Asia. to accurately present this information. Prayag Asia. reserves the right to correct errors or make changes.
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